Frequently Asked Questions

We’ve compiled a list of common questions that we are often asked. If you have something not answered here, please contact us.
How can I pay?

Blue Bubble taxis offer you a variety of payment options. You can pay in advance of your ride, or in the taxi. Before your ride: Pay with credit card over the phone, or using the app. In car: pay with cash, Eftpos/Credit Cards and TaxiCharge.

Some drivers take personal cheques. Please let the call-taker know you wish to pay by cheque when you place your order, and the taxi assigned to you will accept them.

Do you have an App, or do I have to call to book a taxi?

Yes we do have an app. Our app is available on Apple and Android devices. Download the app. But you can also call us if that’s more convenient for you.

I’m having trouble with the Blue Bubble App, who should I contact?

Any troubles with the app please contact us. We are continuously looking at ways to improve the app, so all feedback is appreciated.

Do you do surge pricing?

Our fares do not go up and down depending on the time of the day or how busy we are. It is important to us that you have certainty that our fares will not differ without notice. We display our fare schedule in every taxi. Also, you can ask your driver about our standard pricing.

How much will a journey cost me?

Each company has their own fare schedule. In each of our taxis, on display there is a fare schedule. Your driver will be able to provide fare information when asked.

What hours do taxis operate?

You can order a Blue Bubble taxi any time of the day or night. Our taxis operate 24/7.

How are taxi drivers vetted?

We understand that our drivers must be trustworthy, as they are often carrying vulnerable passengers. Our current process and controls that surround the vetting of prospective drivers is very thorough and includes police checks. See Your Rights, for more information on our processes.

We strongly support the retention of this process and the controls that surround the vetting of prospective drivers. Have a look at the NZTA website for more information.
Why are there cameras in the taxi?

We believe cameras installed in taxis save lives. All of our taxis are fitted with cameras to keep you and our drivers safer. There are many independent reports that support the effectiveness of security cameras at reducing driver fatalities, moderating public behaviour, and reducing incidents of assaults on passengers.

There is currently a review in progress for the requirements of Small Passenger Services. Please see the Ministry of Transport’s website for more information.

What if I have a complaint?

All Blue Bubble taxi drivers strive to give you the best possible experience while in one of their vehicles. But, if you do need to make a complaint please contact the taxi company you used in the first instance.

To assist in the investigation of the complaint, please provide the Taxi Fleet number or vehicle registration, the name on drivers ID card, the date and time of trip, the pickup and drop off location or location of incident.

Complaints can be investigated without this information, but can often result in us being unable to identify the driver/vehicle. Complaints made to a Blue Bubble Taxi Company will be acknowledged by the next working day. Passengers are also able to make a complaint to the NZTA.

If the matter is serious, or concerns criminal activity, please contact the New Zealand Police immediately.

Can you take passengers that are in a wheelchair?

Yes, we cater to everyone in our community. We have total Mobility (Wheelchair) Vehicles. Please call your local taxi company to enquire and book.

Can I take my dog in a taxi?

Our taxi drivers will accept into their car a Seeing Eye dog accompanied by a blind person. Some drivers will take other animals in their car, but please check in advance of the ride.

Can I book cars for a wedding?

We can provide vehicles for weddings and special events. We can arrange our cars dressed or undressed for weddings.

Why are taxi vans so hard to get on Friday and Saturday nights?

Unfortunately, we only have limited numbers of taxi vans, most of which do double duty as total mobility (wheelchair) vehicles. We do have shuttles available for hire as well. Please ring and arrange your van or shuttle at least 24 hours in advance when possible.

Can you take five passengers in a taxi?

We can only take up to four people in a car. But, we have vans or shuttles available for five people or more. Please book your van or shuttle in advance, as we cannot guarantee their availability at busy times.

Can you deliver my groceries?

We can deliver your groceries if you have paid for them in advance. However, we are unable to purchase goods for you.

Can you deliver alcohol or cigarettes?

We cannot deliver alcohol or cigarettes to you. It is illegal to buy alcohol then sell it on to you without the proper license. Even if the alcohol has been paid for by you, we cannot know that it is not destined for a minor.  The same applies to cigarettes.

Why is my pre-ordered taxi late?

When you pre-order a taxi, this gives you priority. It is rare that your taxi will be late, however there may be times, due to a number of different reasons that are out of our control, your taxi is late. Please call us on 0800 228 294 to enquire about the whereabouts of your taxi.

Can I order a taxi van to help me move flat?

Unfortunately a taxi van driver cannot help you move flat. But, you can order a van to transport yourself and your belongings.

Will the driver knock on my door when he/she arrives?

Our drivers stay in contact with you via text message. They will alert you when they are waiting for you outside your address. To make sure you get the alerts, please make sure we have your mobile phone number if you book a taxi through our call centre.

Can a driver refuse to take me?

Taxi or shuttle drivers can refuse to take a passenger(s) if, on reasonable grounds, they consider:

  • Their personal safety would be threatened or endangered.
  • The intending passenger is under the influence of drink or drugs.
  • The intending passenger is in a filthy condition.
  • The intending passenger is consuming food or drink.
  • The intending passenger is noisy, violent or is disturbing the public peace.
  • The intending passenger is accompanied by an animal, unless that person’s sight is impaired and the animal is a guide dog.
  • The intending passenger owes the driver for a previous fare and refuses to pay what is owed.
  • The intending passenger does not have enough money to meet the cost of the journey (the driver has the right to ask for payment in advance).
  • The number of passengers wishing to travel exceeds the number stated on the vehicle’s loading certificate.

The driver may also terminate the journey at any time for any of the above reasons.

I’ve left something in the taxi, where can I retrieve it?

Any property found in a taxi is required to be dropped at the nearest police station within 24 hours if not claimed sooner. If you leave something in a taxi, please try and remember what taxi number and/or the driver's name (as shown on the ID card which all taxi drivers are required to display in clear view of the passenger). If you don't remember either of these details, the pickup address, time and date, and drop off point are important information in the finding of lost property.  Contact us on 0800 228 294 with this information and we’ll look into this for you.

Do you provide car seats for children?

Unfortunately we do not have children’s car seats in our vehicles. All children must be restrained appropriately. Otherwise, there is a risk of a fine. For more information, see the NZTA website.

Do you offer a Dial-A-Driver Service?

We are able to offer you a Dial-A-Driver service in most places in New Zealand. If you need this service, please call your local Blue Bubble taxi company.

Do you offer tourists tours?

Yes, we offer tours for tourists. Blue Bubble Taxis are driven by local drivers with excellent local knowledge, many of whom have been driving passengers on local excursions for many years. To really get a feel for an area, in a comfortable vehicle, we can offer you a personalised itinerary. For an obligation free discussion, please email the local Blue Bubble partner.

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